Refund policy
Return and Refund Policy for FragranceHouseInc.com
Thank you for shopping at FragranceHouseInc.com. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we have outlined our return and refund policy below to ensure a smooth and hassle-free process.
1. Returns:
1.1 Eligibility:
- Only products purchased directly from FragranceHouseInc.com are eligible for return.
- Returns must be initiated within 30 days from the date of purchase.
- The product must be in its original condition, unopened, unused, and in its original packaging.
1.2 Return Process:
- To initiate a return, please contact our customer service team via phone or email, providing your order number and reason for the return.
- Our customer service team will guide you through the return process, providing you with a return authorization number (RMA).
- Please clearly write the RMA number on the outside of the package containing the returned item(s).
1.3 Return Shipping:
- Customers are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product.
- We recommend using a trackable shipping method to ensure the safe delivery of your return.
- FragranceHouseInc.com is not responsible for any lost or damaged items during the return shipping process.
2. Refunds:
2.1 Refund Eligibility:
- Once we receive the returned item(s) and verify their eligibility, we will initiate the refund process.
- Refunds will be issued to the original form of payment used during the purchase.
- Please note that shipping fees (if applicable) are non-refundable.
2.2 Refund Processing Time:
- Refunds will be processed within 5-7 business days after we receive the returned item(s).
- Please allow additional time for your financial institution to process the refund and reflect it in your account.
3. Exchanges:
- Currently, we do not offer direct exchanges. If you wish to exchange a product, we recommend initiating a return for a refund and placing a new order for the desired item.
4. Exceptions:
- For health and safety reasons, we cannot accept returns on opened or used fragrances, unless they are defective or damaged upon arrival.
- Gift cards, promotional items, and free gifts with purchase are not eligible for return.
We are committed to providing excellent customer service and will work diligently to resolve any issues or concerns you may have with your purchase. If you have any questions or require further assistance regarding our return and refund policy, please contact our customer service team.
Thank you for shopping at FragranceHouseInc.com. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we have outlined our return and refund policy below to ensure a smooth and hassle-free process.
1. Returns:
1.1 Eligibility:
- Only products purchased directly from FragranceHouseInc.com are eligible for return.
- Returns must be initiated within 30 days from the date of purchase.
- The product must be in its original condition, unopened, unused, and in its original packaging.
1.2 Return Process:
- To initiate a return, please contact our customer service team via phone or email, providing your order number and reason for the return.
- Our customer service team will guide you through the return process, providing you with a return authorization number (RMA).
- Please clearly write the RMA number on the outside of the package containing the returned item(s).
1.3 Return Shipping:
- Customers are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product.
- We recommend using a trackable shipping method to ensure the safe delivery of your return.
- FragranceHouseInc.com is not responsible for any lost or damaged items during the return shipping process.
2. Refunds:
2.1 Refund Eligibility:
- Once we receive the returned item(s) and verify their eligibility, we will initiate the refund process.
- Refunds will be issued to the original form of payment used during the purchase.
- Please note that shipping fees (if applicable) are non-refundable.
2.2 Refund Processing Time:
- Refunds will be processed within 5-7 business days after we receive the returned item(s).
- Please allow additional time for your financial institution to process the refund and reflect it in your account.
3. Exchanges:
- Currently, we do not offer direct exchanges. If you wish to exchange a product, we recommend initiating a return for a refund and placing a new order for the desired item.
4. Exceptions:
- For health and safety reasons, we cannot accept returns on opened or used fragrances, unless they are defective or damaged upon arrival.
- Gift cards, promotional items, and free gifts with purchase are not eligible for return.
We are committed to providing excellent customer service and will work diligently to resolve any issues or concerns you may have with your purchase. If you have any questions or require further assistance regarding our return and refund policy, please contact our customer service team.